(R)evolutionScape Customer Support HelpDesk Policy

To serve you faster and keep operations efficient we have come up with the following communication and help channels and policy. Please follow these guidelines carefully:

David Cameron Gikandi doesn’t personally attend to most of the emails coming into our organization. The customer service department is the one that attends to most emails. As you may expect, time would not allow for him to personally read the volumes of email coming in. He also has several other personal and business concerns he attends to and is thus unable to read most of the emails coming into our organization. We thank you deeply for your understanding in this matter. (By the way, David does frequently drop into his new Inner Circle forum - please see the forums at rs-word.com for more details.)

The customer support staff is well equipped and trained to handle emails on areas such as technical and billing issues. However, they are not able to answer questions on life, to clarify meanings of the things taught in our materials, or give advice on health, finances, relationships, etc. As you can imagine, these areas cover a very wide ground. These kind of questions must be asked in the rs-word.com forums.

Therefore, we have the following support policy:

Product not delivered - please proceed to the HelpDesk and we will be happy to help. You will need to provide us with full details on your purchase so that we may easily find your record. Even better, copy and paste your email receipt along with your request.

Corporate-type issues (e.g. joint ventures) - if you have a corporate-type issue (e.g. joint venture proposal, press, business proposal, etc), please contact us on this HelpDesk and we will pass it on to David.

All other emails will be referred unanswered back to the Forum (www.rs-word.com), which is set up so that our clients can interract and assist each other with general questions. We will request you to open a forum topic there so that you can receive your answer there from us or, more likely, another user. David may or may not personally answer your post there. The forum is there mainly to provide you with a way to contact other people like you so you can discuss and help each other out.

Thank you for your understanding.

Please click here to proceed to the HelpDesk